Updated On July 15, 2021
Unresponsive touchscreens are more common than you might think. Android and iPhone users encounter this issue every day. While this inconvenience could indicate that it’s time for a new device, there are also a few simple fixes you can try. If your cell phone or tablet screen doesn’t work, you’ll need to find the root cause and decide on a suitable solution.
Why Is My Phone Touch Screen Not Responding?
A smartphone touchscreen can become unresponsive for several reasons. For example, a brief hiccup in your phone’s system could render it unresponsive. While this is often the simplest cause of unresponsiveness, other factors like moisture, debris, app glitches and viruses can all have an effect.
In the absence of these issues, there’s a possibility the screen could be damaged because of an accident. This situation may call for repairs or replacements. That said, you can save time and energy by trying a few quick do-it-yourself fixes first.
Why Is My iPhone Touch Screen Not Working?
Users on an iPhone or iPad may find that the screen suddenly freezes – no response and not rotating when you turn the device. You tap it or swipe it, and it does nothing in return. Based on your iPhone’s model, a lack of responsiveness may come down to:
- Software Updates: For many users, this instance occurred back when they attempted to update to iOS 11 or iOS 11.3. The issue may go back to using non-Apple replacement parts on an iPhone.
- Temperature: Users have reported that the iPhone X can lock up and not respond when they quickly move to conditions with near-freezing temperatures – for instance, going outdoors from your home and using the phone to start up the GPS app.
- Touch Disease: Users of the iPhone 6 and 6 Plus noticed a flickering section toward the top of the screen and subsequently found the device wouldn’t respond.
Why Is My Surface Pro Touch Screen Not Working?
If you’re dealing with an unresponsive touchscreen on a Surface Pro computer, common sources encompass hardware and software issues:
- The driver freezes up and requires you to shut down and power up the device.
- The screen is covered in dust, dirt or a thin film of grease and needs to be cleaned.
- You need to install the latest updates. Adding the most recent patch helps the computer resume its normal operations.
- Existing files have been corrupted and aren’t working as they should.
Why Is My Android Touch Screen Not Working?
For owners of an Android phone, you may find the touchscreen no longer works when it experiences physical damage.
Like iPhones, conditions can play a role. Users have found that their Android stops working when exposed to high temperatures, moisture or extreme cold.
However, the issue could also be software based. The phone touch screen may no longer respond when the device needs a firmware update or when too many apps consume its memory.
How to Fix an Unresponsive Touch Screen on Your Phone
A non-working touchscreen can be an urgent issue if you rely on your device every day. These tips will teach you how to fix an unresponsive iPhone screen or Android screen without having to pay for repairs. Try out these methods on your phone first:
- Reboot the phone: You can fix an iPhone with an unresponsive touchscreen by rebooting the device. If you’re unable to shut down the phone normally, press “Volume Up,” “Volume Down,” and then hold the side button until the logo appears. You can force an Android to power down by holding the power button for 30 seconds.
- Make sure your device and hands are clean: Moisture, debris and oils on your hands or device can impact screen performance. We recommend washing and drying your hands and then wiping down the device with a soft cloth before trying the device again.
- Check the screen protector: Even if the screen itself is clean, the protector on top may be the issue. Ensure that it’s correctly applied to the surface, or consider taking off the case to reapply it. As well, once you take off the protector, test the touch screen to see how well it responds. Should it become responsive at this point, you may want to consider a thinner protector.
- Update your device: Older versions of software often come with bugs that updates are designed to fix. Ensuring that your phone is up to date may remove screen performance issues. You can find available software updates by visiting your device’s “Settings” app.
- Use Safe Mode: If you’re looking for a way to fix an unresponsive touchscreen on your Android, try running it in Safe Mode. This feature disables third-party apps to help you troubleshoot issues. The latest iPhone also offers a Safe Mode feature so you can identify apps that may be untrustworthy.
- Scan your device with anti-malware apps: While today’s phones are less susceptible to viruses and malware than PCs, downloading third-party content can still be a risk. To identify viruses or threats, try installing an anti-malware app and running a scan.
- Do a hard factory reset: In extreme cases, you can fix an unresponsive iPhone or Android screen by returning the phone to factory settings. This will wipe all your data and personal content from the device, though, so make sure you have everything backed up first if possible.
Sell Damaged Phones to The Whiz Cells
If all the above methods prove ineffective, you might have a bigger hardware issue to address. In this case, you can either pay for a repair or sell your broken phone to buy a newer model.
At The Whiz Cells, we offer great cash values for your old devices. While broken phones are worth less than fully functional ones, we’ll be glad to accept your device and put some extra cash in your pocket for an upgrade.