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How to Fix an Unresponsive Touch Screen

By November 18, 2020February 8th, 2023No Comments
Unresponsive Tablet Touch Screen

Updated On December 13, 2021

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Does your Samsung phone have a frozen touchscreen? Has your iPhone X touchscreen stopped working? Touchscreens are fantastic, except when suddenly they’re not: unresponsive touchscreens are more common than you might think. To say that an unresponsive touchscreen or a touchscreen that is not responding properly is a very frustrating experience would be an understatement!

Android and iPhone users encounter this issue every day. While this inconvenience could indicate that it’s time for a new device, there are also a few simple fixes you can try when an iPhone touchscreen is glitching or when a Samsung display touch is not working. If your cell phone or tablet screen is taking on a life of its own, you’ll need to find the root cause and decide on a suitable solution.

Why is My Phone Touchscreen Not Responding?

A smartphone touchscreen can become unresponsive for several reasons. For example, a brief hiccup in your phone’s system could render it unresponsive; a screen may also become unresponsive after incurring water damage. Other factors may include debris, app glitches and viruses.

In the absence of these issues, there’s a possibility the screen could be damaged because of an accident. This situation may call for repairs or replacements. That said, you can save time and energy by trying a few quick do-it-yourself fixes first.

Why is My iPhone Touchscreen Not Working?

Users of iPhones or iPads may find that their screens suddenly freeze. Perhaps your iPad won’t recognize touch and does not rotate when you turn the device. Maybe your iPhone 6 screen is moving by itself, or your iPhone screen stops working sometimes. It’s often confusing to know what to do when your iPhone touchscreen is not working. You tap it or swipe it, and it does nothing in return. Ugh!

Don’t throw in the towel just yet. Determining how to fix touchscreens that aren’t working on iPhone or iPads may be as easy as performing some simple tweaks. The easiest solution to stop your phone screen from glitching (as well as to stop an iPhone screen that’s moving without touching or to remedy an iPad touchscreen not working intermittently) is to shut the phone off and restart it.

There are other considerations and tips to perform when an iPad or an iPhone won’t respond to your touch. Based on your iPhone’s model, a lack of responsiveness may come down to:

  • Software Updates: For many users, this instance occurred back when they attempted the update to iOS 11 or iOS 11.3. The issue may stem from using non-Apple replacement parts on their iPhones.
  • Temperature: Users have reported that the iPhone X can lock up and not respond when they quickly move to conditions with near-freezing temperatures. (For instance, going from your home to outdoors and then using the phone to start up the GPS app.)
  • Touch Disease: Users of the iPhone 6 and 6 Plus noticed a flickering section toward the top of the screen and subsequently found the device wouldn’t respond.

Why is My Surface Pro Touchscreen Not Working?

If you’re dealing with an unresponsive touchscreen on a Surface Pro computer, common sources encompass hardware and software issues:

  • The driver freezes up and requires you to shut down and power up the device
  • The screen is covered in dust, dirt or a thin film of grease and needs to be cleaned
  • You need to install the latest updates. Adding the most recent patch can help the computer resume its normal operations
  • Existing files have been corrupted and aren’t working as they should

Why is My Android Touchscreen Not Working?

Owners of an Android phone may find the touchscreen no longer works when it experiences physical damage.

As with iPhones, varying conditions can play a role. Users have found that their Android stops working when exposed to high temperatures, moisture or extreme cold.

However, the issue could also be software based. The phone touchscreen may no longer respond when the device needs a firmware update or when too many apps consume its memory.

How to Fix an Unresponsive Touchscreen on Your Phone

A non-working touchscreen can be an urgent issue if you rely on your device every day; an Android phone or tablet not responding or an Android touchscreen that’s not working can really cause issues. An iPhone screen that does not respond to touch (or doesn’t respond at all) can be worrisome, especially since it seems like our lives are all on these devices.

These tips will teach you how to fix an unresponsive iPhone screen or Android screen without having to pay for repairs. Try out these methods on your phone first:

  • Reboot the phone: You can fix an iPhone with an unresponsive touchscreen by rebooting the device. If you’re unable to shut down the phone normally, press “Volume Up,” “Volume Down,” and then hold the side button until the logo appears. You can restart and Android phone without a touchscreen by holding the power button for 30 seconds.
  • Make sure your device and hands are clean: Moisture, debris and oils on your hands or device can impact its screen performance. We recommend washing and drying your hands and then wiping down the device with a soft cloth before trying the device again.
  • Check the screen protector: Even if the screen itself is clean, the protector on top may be the issue. Ensure that it’s correctly applied to the surface or consider taking off the case to reapply it. Once you take off the protector, you can test the touchscreen to see how well it responds. Should it become responsive at this point, you may want to consider a thinner protector.
  • Update your device: Older versions of software often come with bugs that updates are designed to fix. Ensuring that your Android or iPhone device is up to date may improve screen performance issues, particularly if it is unresponsive to touch. You can find available software updates by visiting your device’s “Settings” app.
  • Use Safe Mode: If you’re looking for a way to fix your Android screen that’s unresponsive, try running it in Safe Mode. This feature disables third-party apps to help you troubleshoot issues. The latest iPhone also offers a Safe Mode feature so you can identify apps that may be untrustworthy.
  • Scan your device with anti-malware apps: While today’s phones are less susceptible to viruses and malware than PCs, downloading third-party content can still be a risk. To identify viruses or threats, try installing an anti-malware app and running a scan.
  • Do a hard factory reset: In extreme cases, you can fix an unresponsive iPhone or Android screen by returning the phone to the phone or tablet’s factory settings. This will wipe all your data and personal content from the device, though, so make sure you have everything backed up first if possible.


Sell Damaged Phones to The Whiz Cells

If all the above methods prove ineffective and you’re still experiencing iPhone lost touchscreen sensitivity or a touchscreen that’s not working on your Samsung device, you might have a bigger hardware issue to address. In this case, you can either pay for a repair or sell your broken phone to buy a newer model. At The Whiz Cells, we offer great cash values for your old devices. While broken phones are worth less than fully functional ones, we’ll be glad to accept your device to put some extra cash in your pocket to pay for that much-needed upgrade.

To find out more, contact us online. You can also see how much your phone or device is worth by visit our page to get a quote on your phone. Visit our page to begin the process of selling your broken device to The Whiz Cells. We make it fast and easy!