What can you expect for a guarantee when buying used smartphones? Is there always a return policy in place? Do you have any sort of protection in the event of a scam?
Yes, there is such a thing as buyer’s protection. But what you are entitled to depends on the place you choose to buy from.
If you buy from a seller directly on Craigslist, there’s no protection at all.
If you buy from Amazon or eBay, your investment is guaranteed. If the item you receive is not as advertised — like a smartphone that doesn’t power on — you can try to resolve the issue with the seller first. If an agreement cannot be reached, company representatives will step in to ensure you are taken care of.
Sellers like The Whiz Cells have a return policy in place.
As for protection after the transaction is finished, you’ll need to look at insurance for cell phones. You can activate protection plans for cell phones to protect your investment. If something happens, you make a claim — like with auto or home insurance — and get a replacement device in return.
Unfortunately, there are a few insurance providers that will not cover used phones. This is because most cell phone insurance plans can only be applied at the time of purchase, when the phone is new — and up to 30 days after.
But there is insurance for smartphones that have been used, so don’t fret. The best mobile phone insurance companies are:
This is another point that will depend on the insurance provider. Most insurance companies do not cover a phone that is lost or stolen, except for Mobile Rhino (but that also explains why their prices are higher).
In addition, there are limitations to coverage. For example, some providers may turn down a claim that involves water damage, while others do not. Asurion covers water damage and loss, along with stolen and damaged phones. Therefore, you’ll need to refer to each individual provider to find out more.
Now you know the best cell phone insurance providers, and you’re armed with the info you need to choose a plan. Get to it!